Help / Records and consent

Decide what to share.
Know who can see it.

A sitter may need a feeding routine. A boarding business may need vaccination records. ZYZO is being designed so you can share the information needed for that care, with clear limits on who can use it.

ZYZO is preparing to launch. Booking and accounts aren’t open yet.

01

A shared pet profile is not a public record.

One pet profile will work across neighborhood care, businesses, veterinary care, fostering and adoption. Its public details and private information will remain separate. Veterinary records and emergency contacts cannot be made public.

Review the sharing details

Before confirming a share, you will see the recipient, selected information, how it can be used and the period of access. A booking alone will not reveal unrelated private records.

Know where a record came from

Veterinary records will show who issued them, the date they describe and who added them. You will be able to distinguish clinic-issued records from information supplied by a pet parent or foster caregiver.

02

Understand when access ends.

Sharing with a care provider can normally be withdrawn and will end at its stated limit. A provider may still keep the permitted booking summary and entries they authored, such as their own care notes. That does not give them continuing access to other private records.

An exception for adoption follow-up

An agreed adoption follow-up period has its own terms. It ends at the agreed time; an adopter can ask the person or organization arranging the placement to end it earlier, and that requires their agreement.

A history you can check

The person responsible for the pet will be able to see a history of sharing, access and changes, including who acted and when.

03

Keep home-access details limited.

Exact home addresses and entry instructions will follow the rules for the confirmed booking or an agreed meet-and-greet. They will not appear on public profiles or become general access for an entire team.

Access for the people doing the work

Only the relevant authorized people will receive the details they need. Ending record access and resolving a booking or key return are separate steps, each with its own limits.

Your introduction

Tell us about
your care.

Register your interest in joining ZYZO. We’ll save your details and follow up about your services and next steps.