Identity before paid independent care
Before an independent provider accepts a first paid booking, the payment partner must verify their identity for receiving payouts. That identity check is not a criminal background check.
Information you can act on
Trust should come
with an explanation.
Choosing care means knowing who you are dealing with and what matters for your pet. ZYZO will show what has been checked and give you clear choices about sharing private records.
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01
Know what each check means.
Profiles will show completed checks and their dates. The requirements depend on the role and service, and each check explains the evidence behind it. A published profile does not mean every possible check has been completed.
An extra check for home access
Independent providers must complete a government-photo-ID and live-selfie check before first accepting care inside a client’s home or boarding a pet at their own home. Business staff entering clients’ homes need this check before their first assignment.
Checks for each organization
Businesses, clinics and rescues must complete their required core checks before publication and accepting work. These cover the registration, professional licenses and premises permits that apply to their role and services.
The evidence behind a check
A recorded license, skill or insurance check tells you what evidence was checked and when. It helps you make a decision; it cannot guarantee a person’s conduct or the quality of care.
02
Find care that fits.
Search is designed around care, location, and availability. Our goal is to bring high-quality, reliable services together for pet parents in one place.
Care for your pet’s needs
Explore services, accepted pets and availability to find care that suits your pet’s routine and circumstances.
Information for your decision
Reviews and dated checks help you assess a provider. Consider them alongside your pet’s needs, a conversation and any agreed introduction.
03
Choose what you share.
Veterinary records stay private. A share identifies the recipient, the information included and how long access lasts. Starting a care conversation does not open the whole record.
See the access history
Views, downloads, exports, sharing changes and custody changes are recorded. Access is checked against the permissions that apply when information is requested.
When sharing ends
Ending a share closes that permission, but cannot recall copies already downloaded or exported. Clinics and providers retain access to entries they wrote. Agreed adoption follow-up lasts for its stated period; ending it early requires the placing organization’s agreement.
04
A clear way to raise a concern.
Reporting, blocking and disputes will have clear steps. Reports go through review, and eligible decisions can be appealed. Support normally needs consent to read private case material. Access without consent is limited to a defined immediate-danger exception, with its reason and use recorded.
Good questions
Questions, answered.
Does identity verified mean background checked?
No. Payout identity verification and the ID-and-selfie check confirm specific identity information. Neither is a criminal background check or a guarantee about someone’s conduct.
Does ZYZO provide insurance for care?
No. ZYZO does not provide its own insurance or a damage guarantee. A provider’s profile may show a dated insurance check when evidence has been reviewed. Ask that provider what their own coverage includes and whether it covers the care you need.
Can someone see that I saved their profile?
No. Saving a profile does not notify the person or organization, reveal who saved it or create a public save count. Your shortlist stays private.
The next step
A fairer place
for your care.
See what ZYZO is building for independent providers, businesses, veterinary practices, and rescues.
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